Terms and Conditions

Booking

Places can only be reserved by submitting the following:

• A completed booking form & 50% deposit paid via bank transfer.
  
  
• Course places cannot be provisionally booked or reserved by telephone/email/letter without any of the above.
  
  
• All balances must be fully paid 30 days prior to the commencement date of the course. If a booking is made within the 30 day period prior to commencement, the whole fee must be submitted upon booking.

CANCELLATION

In the case of a course needing to be cancelled:

• 30 days prior to course commencement a full refund shall be offered.
  
  
• 14-30 days prior to commencement a 50% refund of the whole course fee shall be offered.
  
  
• Less than 14 days prior to course commencement NO refund shall be offered.

In the unlikely event that DDJ needs to cancel a course we shall endeavour to organise an alternative date or offer a full refund.

INSURANCE

Course fees do not include insurance for accident, personal injury and belongings and against cancellation or curtailment of the course. DDJ Mountaineering advises participants to take out this cover for the above eventualities. DDJ Mountaineering accepts no liability whatsoever for loss or damage to personal property held by the customer, not caused by DDJ Mountaineering staff.

Equipment loaned to the client that is damaged on course through maltreatment must be paid for in full.

TRANSPORT

Please note that all of the courses do not include transport. During the course you may be required to use your own vehicle (if you have one).

PERSONAL

Any medical conditions or underlying health issues must be reported to DDJ on a medical form. Any medical or health issues that occur after submitting the booking and medical forms must be reported to DDJ at the earliest opportunity. All U18’s must be supervised by a parent or legal guardian present on the course.

PRIVACY NOTICE AND DATA PROTECTION

Any data you supply will be carefully managed. Medical forms will be securely stored either in a locked cabinet or password protected computer. If you are returning forms by email please be aware that email is not encrypted. the day. You can bring paper copies on day if you prefer.

MEDIA

As a business DDJ Mountaineering regularly uses photos and videos of people on their courses to teach skills to others and promote our services publicly. Consent to use your image shall be done via signing a ‘Media Consent Form’ that will be sent alongside the booking form.

If at a later date you decide that you no longer wish the image to be used by DDJ Mountaineering then you must let us know by emailing us and we will retract the images in question from our database and all promotional/teaching resources.

PARTICIPATION STATEMENT

The following statement must be read and understood.

The BMC Participation Statement says that: The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.